Vice President of Client Services
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Job Summary:
NationsBenefits is seeking a highly skilled and experienced Vice President of Client Services to lead and oversee clients, across multiple business lines, within NationsBenefits’ client services department. The Vice President is responsible for developing and executing strategies to enhance client satisfaction, strengthen relationships, and drive business growth across NationsBenefits’ portfolio of benefits. You will manage a team of client services professionals and collaborate closely with other departments to ensure the successful delivery of products and services to NationsBenefits clients. The ideal candidate should have a proven track record in client management, a deep understanding of the industry, and exceptional leadership skills.
Key Responsibilities:
- Lead client relationships across NationsBenefits’ portfolio of product offerings, in addition to providing guidance, coaching, and mentorship to ensure your team continues and flourishes across all aspects of professional development.
- Develop and implement client services strategies that align with the company's objectives and drive customer satisfaction and retention.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure effective communication and coordination throughout the client lifecycle.
- Establish strong relationships with key clients, acting as their primary point of contact and addressing their needs, concerns, and feedback in a timely and satisfactory manner.
- Analyze client data and feedback to identify trends, opportunities, and areas for improvement in service delivery and client satisfaction.
- Develop and monitor key performance indicators (KPIs) to measure the effectiveness of client services initiatives and drive continuous improvement.
- Stay up to date with industry trends, market conditions, and competitor activities to identify potential risks and opportunities for the company's client services department.
- Collaborate with the sales team to identify and pursue upselling and cross-selling opportunities to maximize revenue generation.
- Manage client contracts and ensure compliance with agreed-upon terms and conditions.
- Deliver Quarterly Business Reviews to clients highlighting performance and potential areas of improvement.
Qualifications:
- Bachelor's degree in business administration, or a related field.
- Proven experience in a senior client services management role, preferably as a Vice President or Director.
- Deep understanding of client services principles, best practices, and industry trends.
- Strong leadership and people management skills, with the ability to motivate and inspire a team. This is a player-coach role that includes hands-on, lead by example actions.
- Technical knowledge/understanding with the ability to effectively communicate concepts and strategies across client and cross functional teams.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. If you have the qualifications and a passion for creating solutions, driving innovation and focusing on customer delight and success as your end goal, we invite you to apply for this exciting opportunity today at NationsBenefits.com
NationsBenefits is an Equal Opportunity Employer