At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That’s something we can all be proud of.
It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.
We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.
You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We’re proud of how far we’ve come, and a career with us also gives you growth opportunities.
Job Summary
We are hiring Member Experience Advisors to be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are looking for Advisors with a passion for serving, an aptitude for building rapport, and an ability to engage a Member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our Members through the process. Our Advisors are skilled problem solvers and utilize a consultative sales approach.
Responsibilities:
- Respond swiftly and courteously to all potential customer inquiries
- Utilize interpersonal skills to establish a strong relationship that allows for direct probing to uncover the member’s needs
- Resolve member inquiries at the first point of contact
- Utilize effective sales techniques to influence the member to take action
- Ability to learn product portfolio quickly and discuss options and features in detail
- Provide knowledge and in-depth advice for hearing loss and hearing aids
- Educate members on products or services that will enhance their quality of life
- Show empathy both in word choice and intonation to all Members
- Strong ability to offer a sales rebuttal that addresses a member's objections and in turn, present solutions
- Ability to remain confidential with all proprietary information
- Competitive and self-motivated
Education Requirements
- High School Diploma or Equivalent
- College Degree is a plus!
Qualifications
- Minimum 1-year experience in customer service and/or sales experience
- Ability to handle high call volumes and make sound business decisions in an efficient manner
- Exposure and/or interest in healthcare products and outcomes
- PC proficiency required
- Excellent listening and interpersonal skills
- Excellent communications skills
- Multi-task oriented
- Attention to detail and quality-oriented
- Analytical thinker and problem solver
Preferred Skills
- Healthcare or related industry experience preferred
- Call Center experience preferred
- Knowledge of consultative sales techniques
- Ability to remain highly motivated in a multi-faceted environment
- Bi-lingual skills a pls