NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role
The person in this role will be responsible for answering many telephone calls. This position requires assisting Members and Hearing Care Professionals with various questions and offering solutions. The ideal candidate must have solid oral communication skills. Additional skills required include a professional demeanor, strong problem-solving skills, quick learning, and complete follow-through on requests.
- Receive a high volume of calls.
- Enjoy a fast-paced environment.
- Provide answers to a wide variety of questions proficiently
- Acknowledge concerns and offer resolutions
- Follow through on requests promptly
- Email or fax requested documents
- Respond to inquiries sent via email and MS Teams messaging
- Educate providers on NationsHearing processes such as orders, exchanges/returns, lost/stolen or damaged claims
- Provide order status information when requested by Providers and members
- Safeguard personal and health information
Qualifications
- High School Diploma or equivalent.
- Minimum 1-year experience in office and/or telephone work in the medical field
- Customer service oriented
- Remains calm under pressure
- Strong written and oral communication skills
- Fast learner
- Problem-solving skills
- Strong decision-making skills
- Ability to handle upset callers
- Ability to work independently