NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role
We are hiring Bilingual Member Experience Advisors to be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are looking for Advisors with a passion for serving, an aptitude for building rapport, and an ability to engage a Member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our Members through the process. Our Advisors are skilled problem solvers and utilize a consultative sales approach.
Responsibilities:
- Respond swiftly and courteously to all potential customer inquiries
- Utilize interpersonal skills to establish a strong relationship that allows for direct probing to uncover the member’s needs
- Resolve member inquiries at the first point of contact
- Utilize effective sales techniques to influence the member to take action
- Ability to learn product portfolio quickly and discuss options and features in detail
- Provide knowledge and in-depth advice for hearing loss and hearing aids
- Educate members on products or services that will enhance their quality of life
- Show empathy both in word choice and intonation to all Members
- Strong ability to offer a sales rebuttal that addresses a member's objections and, in turn, presents solutions
- Ability to remain confidential with all proprietary information
- Competitive and self-motivated
Education Requirements
- High School Diploma or Equivalent
- College Degree is a plus!
Qualifications
- Minimum 1-year experience in customer service and/or sales experience
- Language proficiency in English and Spanish.
- Ability to handle high call volumes and make sound business decisions in an efficient manner
- Experience and interest in Healthcare Insurance/Medicare is a plus
- PC proficiency required
- Excellent listening and interpersonal skills
- Excellent communications skills
- Multi-task oriented
- Attention to detail and quality-oriented
- Analytical thinker and problem solver
Preferred Skills
- Healthcare or related industry experience preferred
- Call Center experience preferred
- Knowledge of consultative sales techniques
- Ability to remain highly motivated in a multi-faceted environment